Monday, March 7, 2011

STARDOLL RESPONDS...

Update: Keep in mind 83 items were taken..they are willing to give back 54.


So Stardoll responds. Some good news...some bad.

First they hear us..

They are reading the blogs and listening. That's good.

The 2nd is the reason they are saying I was hacked is absolutely completely FALSE.

1. I DID NOT and DO NOT use proxies. How many times have I said that on this blog and that they are unsafe?!

So not sure how they say I did this. I do notice however that they did not give any details. Like the date I did this or the item I did it for, which my Mom has now requested. So my only assumption is that either the hacker used a proxy or that is just the excuse Stardoll is using to say you broke the rules.

Funny that I had not even logged into that account during the time I was hacked... :(

I appreciate that they are giving back 54 OUT OF 83 items STOLEN, BUT WHAT ABOUT THE OTHER 29!!!

 The lottery dresses. My Kylie dress, bai ling, Britney Spears and more. *cries*

2. We did however point out AGAIN..that NONE OF THESE should have been able to be sold since they were supposedly locked by Stardoll themself over 2 years ago. That fact alone should give the items back  and has yet to be addresses by them...

So here is what they had to say. Read for yourselves.

WHY AM I PAYING AGAIN FOR ITEMS STOLEN FROM ME?!!!!!!!!!!!!!!!!!!!!!!!!!! GRRR. I ALREADY LOST HUNDREDS TO THIS HACKER!!!




But a few things before I end this mild rant ;)

PROXIES ARE IN FACT UNSAFE. Even though they are posted on every Stardoll blog. Please do not use them. (My Mom suggested that they make them available for ALL countries so there was no need)

DO NOT GIVE OUT YOUR PASSWORDS. STARDOLL says NEVER EVER, but Especially if you are unsure the person is trustworthy...like family etc..

DO NOT CLICK ON LINKS PROVIDED BY ANOTHER MEMBER. Those of you doing comps be extra careful. That is how I was hacked not proxies. It is called a key logger virus that they can attach to a link they give you for a screen print.

HAVE A GOOD ANTI VIRUS AND DIFFICULT PASSWORDS. Passwords should have upper and lower cases, numbers and unusual characters. They should not be connected to you, but more random.

CLEAN OUT YOUR COOKIES FREQUENTLY. DO NOT STORE PASSWORDS.

USE APPLICATIONS LIKE A VIRTUAL KEYBOARD OR TYPING UPSIDE DOWN TO ENTER PASSWORDS. Credit Essrox.

These tips will be posted on a special link on the blog soon. Idea credit to Perezstargossip of PSG.
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97 comments

the2glams said...

ok i will not enter into proxy sites anymore.
-A&J

the2glams said...
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the2glams said...
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Regina226 said...

thank you for posting this :) i'm happy because you got back most of the items ^^ but i don't understand how could be stardoll this unsafe =S

Anonymous said...

Wow, at least you got most of your stuff back? :-)

Kcalrocks said...

Tell Stardoll to make free things for EVERY MEMBER so then we are not forced to use proxys!!!

Kcalrocks said...

Are they giving your account back to?

Romana/Romana.Dawn said...

I am really happy for you.
And I think you should tell to the writers to stop writing about free stuff, since it is very dangerous for everyone, most for people who have rares, old hb, dkny etc.

.emma.x. said...

From now on when I do comps I will always check that the link is tinypic or photobucket. If it is anything else then I won't go on it. I'm happy you are getting most of your stuff back, I wonder what happened to cup45_x ?

Stardoll are so tight, taking 54 stardollars off your account.

.emma.x. said...

I know using proxies is risky virus wise.. but I don't think people will get hacked from it. I will definitely continue to use them.

Sarah said...

If you know how unsafe proxies are then why allow them to be featured on your blog? There's a new free item and list of proxies in every other post. It was irresponsible of you to allow that knowing the risks, whether you intended to or not you ARE promoting the use of proxies. This is your blog, you should control the content.

Gia is CommesDesGarcon said...

Im glad Jennas getting her stuff back. But this is going to cause an uproar. EVERYONE WHO WAS HACKED IS GONNA WANT THEIR STUFF BACK TOO. I HOPE STARDOLL FIXES THE GLITCHES.

allyguapa said...

i knew stardol staff do listen! plz never give up and stay firmly like Jenna and u`ll received always a fair answer.

Gia is CommesDesGarcon said...

AND I AGREE WITH EMMA.. TAKIN 54 STARDOLLARS FROM U? THOSE CHEAP BASTARDS. ALL THE MONEY THEY HAVE? AND ITS THEIR FAULT. ARE U KIDDING ME? LOL. SD IS A JOKE.

AbiiBabeh..x said...

ah. well thats ok, right?

LARA said...

About thieves: I know one HUGE scammer - BU_NY she stole a lot of DKNYs, LE, HotBuys and other really rare items. I think stardoll shoould delete BU_NY since she has been scamming others.

bluebuff1 said...

I would just like to comment on this.

1. At least they're returning back most of your items...most members who have their rare items stolen don't get them back.

2. Stardoll had the time to personally reply to you instead of sending out a computerized message like they usually do.

3. Stardoll have given you back your account.

4. I know that stardoll isn't 100% secure, but they aren't THAT unsecure.

5. People are intelligent. Big things like Internet Explorer have been hacked before.

6. I'm pretty sure you good at collecting rare items. You'll retreive those 5 rares in time.

It's not that I hate you or anything, I just don't completely agree with you--which I have a right to do. Hopefully you get what I mean?

bluebuffy

molly9406 said...

I'm really happy for u jenna!!

evermore1girl said...

Thanks Jenna for the tips I will be sure to follow them.

I can't believe stardoll wrote that letter, you hadn't been on for days and I know as I had been leaving a tinypic url in your gb which you asked for as I was a top commenter.


Maybe the hacker used a proxy when they were on your account?

I am glad you got most of your items back, maybe in time they shall return the rest ^^

Good luck Jenna and I am glad your mum agreed to help, maybe she could say she will sue? Ifr they locked rares from selling then it is their mistake also...

Zoey/zoey-good_girl★ said...

Stardoll need to do more for their people, but I'm glad you're getting at least SOME of your stuff back

Kcalrocks said...

i can not seem to locate your account... is it teh same account?

Agnes Chimère said...

Stardoll's so damn stupid ¬¬ They should give you all back!

Princesslicha said...

I'm sorry you got hacked =[ It's good that you are getting most of your things back ;D I don't see why they didn't just let you keep the 54sd? Wow they are cheap!

Rhona / RhonaCrowley said...

I'm so glad your getting most of your rares etc back but I know your still missing 29 :/ at least you get most back.
i'm going to stop using proxies now :S

Pip_lover_anin said...

I am not gonna use proxies anymore :)
I'm glad to hear you got almost every rare back, Jenna :)

Jane said...

I'm so happy you got so much back Jenna!!
btw are you doing the top commenter comp and lotto's any more? :/
~ Jane

luluantu said...

i will not go on any more proxies, or if i reeeally have to i will change my password after. it's kind of funny though because i read this, then scrolled down and right before this post was a proxy for a free mask :L:L

Anonymous said...

At least they answer back, good you're getting some back. But it's still not okay. It's like the only way to get their help is to go at them.

~Saku

i_am_collector said...

Jenna i have one question
how is possible that 1 person bought so many yours clothes if is a limit to 5?

Emorox4eva/Jenna said...

Sarah said...

Because that is what you the readers constantly want to see. We sonsistantly state that we can not guarantee their safety as we are not the makers of them..

But many people insist they are safe and continue to use them.

Emorox4eva/Jenna said...

I_am_collector

They said it was a glitch. Which is why I don't understand why they are not returning the rest.

Emorox4eva/Jenna said...

The HACKER ACTUALLY STOLE HUNDREDS...SO WHAT DOES $54sd matter?

kcalrocks said...

Have they given anything back yet?

salina98 said...

No more proxies for me...Except if I really like something...

kcalrocks said...

Why are they charging you sd's when it was THEIR MISTAKE? Wow stardoll you said you care about us but your actions show other wise!!!

Avril14140/Mihaela said...

:O
Yes,you're right..some good and some bad news :/ At least they're giving you something back!
But seriously? Taking 54sds from you?:P How low they can go!

kcalrocks said...

Lets all hope the 29 other items are the CC .. ext.. stuff! i wold hate to lose all those DKNY, LE, Lotterys, Paulina RC, MKA RC, Mcqueen dress!!!

Sarah said...

If the readers want to see proxies for free items then let them get them somewhere else, not on your blog that you are responsible for. You are putting your readers at risk.

SaltyDan said...

If they 'care' about other members why do they not do more to proven hackers, I know one girl who admits freely to hacking, she got reported by maybe 20 people in one day...and what did Stardoll do? not a thing, not even a warning and the people who reported her had a quote from a club of the hackers gloating about hacking people. If they cared she would not have an account anymore.

I have no respect for Stardoll any more at all, their customer service is abysmal.

Emorox4eva/Jenna said...

Sarah, No I am not if it states to basically use at your own risk and if I have told the readers several times I can not guarantee the safety.

It is your responsibility to read and make the choices for yourself.

Sarah said...

I've never seen you say proxies were unsafe before, this is the first post where I see you say that. So you're not doing as good a job of warning them as you think you are. And still, no matter what the readers want, no matter if you have said they are unsafe and use at your own risk, someone who wants to promote safety of people's accounts just should not be promoting proxies.

Rayko said...

Yaay^^ At least you got some stuff back... And i will not use proxyes anymore.:-s Thx for letting us know. And as usual stardoll is stardoll so they have to take 54 sd from you. -__-" Ahh how unfair.:[

Carolyn (LonnaLang) said...

Jenna, I'm sorry for your losses.

It's good to know proxies are unsafe, I thought they were but since you always have them on the Blog I thought they might've actually been good. So thanks for letting me know, now. I know I will never be using a proxy again. :l

I wish you could get all your stuff back, but at least they're giving some of it back. :)

Make sure to keep us posted Jenna, and let us know if there is anything we could do to help!

-Carolyn xx

lindamissanto said...

i'm very happy for you Jenna SD finally lisent!!! but still 54 sd remove really?? thank you stardoll!! arggg hate to say this but this site it's not worth to spend more money on it i use to love SD but if they dont care about us :( well congrat'z!!

luluantu said...

oh btw, i didn't know proxies were unsafe until today because i never remembered seeing the warning on the posts but oh well, i didn't get hacked, i just won't use them again. maybe you should tell the person that posts them to put the warning in bold every time :)

Melissa|sweety-Melissa4 said...

Thank you for posting this Jenna!
I really aprecciate that you told this to us!

i won't enter anymore at proxies!
You are lucky stardoll bring you back your amazing rare dresses!!

Emorox4eva/Jenna said...

Sarah said

We have always posted the warning at the bottom. Some writers may have recently forgot to post it, but it was always there for months and again I have said it myself severl times.

Regardless, This blog has not been about promoting safety. We were never the safety information source! It has always been about competitions.

I am learning more things with the rest of you and am now promoting safety because of my own experiences. Which is why I posted I will no longer include proxies. I tell you what I learn to help you.


I have not myself or known anyone who has been hacked through a proxy. I have just always been wary. Its just common sense and stardoll says not to log on through any other site. So again that is your choice to do so.

So I disagree with you tying to put the blame on us.

Let's just leave it at that.

JanaStarlite said...

I so agree with SaltyDan. It makes me sick and mad as hell that they let these scammers stay on Stardoll. They have no excuse when an account is reported 20 times in one day,FGS.

As for Stardoll's response to you.. I see that they admitted there was a glitch that day. It seems to me that there are so many "glitches" all the time that this site cannot be called "secure."

Why doesn't the lock show up at the bottom of the screen? Why don't they use an https:// server? Otherwise, they CANNOT say their website is SECURE. It is NOT.

i_am_collector said...
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GoldenHeart Threads said...

Thanks for the safety tips. Does anyone know how to clean out cookies? Thanks! I think it is ridiculous that SD is removing Stardollars from your account...its virtual money for goodness sake and it was their fault in the first place. A very unprofessional move on their part.

Mary said...

Im happy for you :)
And thanks for giving this tips.

Natoustars said...

O_o They should'nt take sd from your account, it's stupid --'
Now , I'll never use proxies.

Anonymous said...

you shouldn't be getting any items back in my opinion , when others are hacked they don't get shit back but because you're an elite they're giving you back almost half your stuff and that is unfair to the others who've been hacked , stardoll is all about popularity and this proves it *smh*

Emorox4eva/Jenna said...

@ Anon

You are so uninformed. Sorry but it has nothing to do with being elite or popular etc..


My parents got involved and have been filing complaints on my behalf with different organizations and the fact that I didn't really break any of their rules to get hacked!!!

Anonymous said...

why are proxies unsafe??? i don't understand this... why do you post things where people need proxies even though you know that they can lead to a hacked account???!

Elle said...

pretty sure I got a mini virus from using proxies so have given up using them. only entering comps from where I live from now on.
Glad you got at least some of your rares back :)

PwincessSara/Sara said...

Stardoll is MAD.

That's all I'm saying.

chickorange said...

Jenna ur sooo lucky that stardoll actually gave back most of ur stuff. when i got hacked they said they werent responsible -_- im not gonna use proxies i think for the time being :)

PwincessSara/Sara said...

Wait...they take $54sd out of your account?? FOR WHAT?!?!?

Is Stardoll just effing stupid?!?!

Hackers can BREAK the Starbazaar rule! You just trick your computer in to thinking that it's a different time.

ARGH!!!!

But it's good to hear they know about the petition.

Lolly140 said...

I am happy for you that you are getting some of your stuff back ! :)

Blissss said...

Hahahahaha! I just now read the whole email Stardoll sent you! Earlier I skimmied it and missed out on the important stuff! Hahahahaha!!!

Because Stardoll knew you use proxies (by reading your blog) they resorted to saying you picked up a virus by doing so. So in the letter they basically wrote that it's all your fault and they are hardly responsible. Ofcourse that's not entirely true because if their system was Safe and Secure to begin with, that hacker wouldn't have been able to sell more than five items to the same person. They were able to sell fifty nine items!!! Lame Stardoll, Thanks for blaming Jenna for your stupidity!

Also, do they realize that even though there is a small possibility that you could get a virus from a proxy site (though I never have and neither has anyone else) that you run the same risk of catching virus's/keyloggers from any other place on the World Wide Web? Where is the proof that a hacker was able to hack you through a proxy site anyway??? That's right, they don't have any. We have more proof with what anon wrote since she sounded so damn believable. She stated the hacker was her bestfriend or was it good friend and he/she added a virus to one of the picture links for your competition and that you clicked on it, and since it was a key logger it logged everything you typed onto your computer. Oh and then noted her MSN group chat about how she bragged about it. Is she being honest? I don't know but everyone should run a virus scan after clicking on any type of links, whether it's Stardoll or any other place.

Anyway that's nice that they blamed the proxy site for you being hacked, but that's a cheap and rather unintelligent excuse lacking real fact. You went to a proxy site on your own time. There is absolutely no proof that said- hacker retrieved your password from a proxy site. They are just blowing smoke at you because again, they CAN. If they want to blame a proxy site, then they can blame 500 other unsecure and not so safe sites like proxy sites, right? Think about it Stardoll. I wish I was rich because then I would sue them.

They said you use a proxy site to access your Stardoll site. They made it sound like you do this daily. Are they talking about you logging into a proxie site to get free stuff? Which we all do a lot or do you actually use a proxy site just to log in everyday?

Nowandwhenever/Demi_lavato10 said...

The glitch is there problem, stardoll is seriously not caring about their customers...

Мегуми said...

Wow.Thank you for information.I won't use proxies anymore.>___<

Angierox said...

they are so stupid they r not losin anyfin by giving u all ur items for free it dont make sense wierdos stardol staff urgh i h8 em all!!!!

witchwinx98 said...

I am sooo glad that you got your items back...even though you didn;t have to pay for them! SOrry you couldn't get the others back! :(

witchwinx98 said...

^^
Probably the only reason they did something about it is because so many people are complaining and supporting you. Because you have so many readers and supporters they feel threatnened, so now they are probs keeping an eye on your blog! :)

Anonymous said...

Wow I just saw that part. They really took money for their help. That's mess up. If I was working there a lot would change.

~Saku

Anonymous said...

Whose fault is it that members use proxies? It's stardoll's fault with their various competitions held in different countries. I think the fault is with stardoll & with time there would be proof that there are other ways people/accounts could be hacked. I think stardoll itself was hacked hence all those sales in one day.

For those interesred I use spybot to protect my computer & C cleaner to clean unwanted programs & files on my computer they are both very good & I've been using them for more than a year. I use them regularly.

_JolieAnn_ said...

i hope everybody takes this hints serious because this can happend to everyone

Yumi said...

I follow those rules, and my cookies are cleaned every single time I close out my internet browser. I do store my passwords on Mozilla though, but, I use a separate password to protect it.

I try to change my passwords around every few months. I have never gotten hacked, and I am very cautious on my computer after receiving a horrible virus a few years ago.

I even have most of the passwords memorized, and on a piece of paper.

Thanks for the tips, Jenna and Perez from PSG.

Emorox4eva/Jenna said...

Blissss

I understand your point however the distinction here is that I DID NOT and HAVE NOT USED A proxy sites in a long time. Probably close to a year..

Tiphaine said...

i had over 100 rares stolen and thanks to this have emailed stardoll to replace the ones above the five item limit. if they don't i will be seriously angry

Rab92 said...

Jenna, If I Were You, After I Got My Things Back, I`d Treat Stardoll The Way Your Treating Them - Like Dirt!
Don`t Do Anything To Become SS Or Buy $$ For A While, Because They`ll Be Expecting You To Be!

Rab92.

sim1623 said...

Like your mom says, don't use proxies, just make free stuff, free for everyone. Period.

sim1623 said...

But well, atleast they are returning a little bit back ! but i hope, they give everything back.

lachica.sexy805 said...

Atleast you got like half of your stuff back,most members who get hacked don't even get 1 thing back You really are acting selfish

Emorox4eva/Jenna said...

Lachica whatever

Please shut up. I am sorry for others too, but I am fighting for what's mine. For what I PAID really money for and the hundreds more I put out for you guys. So if that's selfish...oh well I did nothing wrong and I want my stuff back.

Everyone should be fighting for their rights too.

Anonymous said...

wow! they're taking stardollars OUT of your account? that makes NO sense!

faux.fuchsia said...

I'm glad you're fighting this out - and sharing it with us. I'm learning along with you and I'm sure so many others are too!

I think Stardoll are looking for excuses not to give you a full refund. It's not fair.

I will not be using proxies anymore either.

iloveanimals28 said...

Are you seriously paying for fricken items that were STOLEN FROM YOU?!?!?!
wtf?

URGgG!

EssRox said...

I'm glad that you have gotten a reply, Jenna. I'm also glad that Stardoll will return items but it annoys me that they say that it's your fault.

Also, thanks for putting my idea up :]

xx

hay_lin75 said...

I'm so sorry Jenna! I just read all your posts after 3 weeks of absence. I was quite terribly missing Stardoll but now I DO NOT intend to waste any money after I see such horrible things that have happened!

As for the proxy thing, I'm not that good at computers, but wouldn't it be possible that the hacker found out your password and LOGED IN ON PURPOSE WITH A PROXY so Stardoll staff couldn't be able to find the IP adress?

Goodluck and best wishes, Mary~~

mojonik said...

atleast you got some back but i know how it feels.

Kim/PopStarKizzle♥ said...

Thanks for the tips! At least stardoll are giving back a few items. I still believe they should give back more, as they said, it is a security glitch on their behalf.

Nadine86 said...

wow happy that u got the most of your rares back and that stardoll relyed in that way,But they realy should think of the posibility that the stardoll safety system isnt that save as they think !!
Realy happy for you that you get a lot of your stuff back,...and a bout the rest of the stuff it is sad but at least you have the most back..xxxxxx

Nadine86 said...

And what about the girl that bought some of your stuff her page ... i cant find it ?? does any of you....

wiczkaa said...

I come from Poland, so I did not understand too much ..
But I shall be very sorry. I had been robbed too. Hacker recycled an: 2 LE, Antidote, a lot of things from Stylein, killah clothes, lots of shoes and accessories :C (Admins have posted that are not liable for acts of a hacker ;(( They do not want me to give them back. So my account is worth nothing...

hp-4ever said...

I think it's good that you're getting some of the stuff back but it's really stupid they won't return all! And what's up with the taking your money for those items??? Is Stardoll ridiculous??!!? You got hacked and someone stole tons of your stuff and now they'll take your money for that?!?!?! I can't believe that... -.-

Thank you so much for those tips to secure our accounts, I really appreciate them and I think everyone should. :D I always try to make sure I got strong password and everything but this made me think that it still isn't enough so I'll change it again and make it even more difficult. ;)

Jaina said...

Thanks for letting us all now, but think SD is not right to give not back all you items!
And the free items should be for all members, so nobody uses proxies!

phoebe/lemy100 said...

I'm happy they're giving your items back..why won't they give them all& why should they take money from your account?! ERR! :/

thanks for the safety tips.. :) I will never use a proxy again.

Fairydew said...

I really understand you, iw ont use any proxiec and thank you fo that. (:
U should get all the items back without paying and its ok if you stop the comps its ur right.

--rihanna---- said...

Hope u get ur oother 29 items soon keep on talking to stardoll=)

femylollystar said...

the-thing-about-fashion.blogspot.com!!!
become follower it's about fashion,not stardoll

i will not enter proxies anymore
thanks for posting this message!
it's stupid that stardoll is so unsafe and it's a virtual world so it's stupid that the stardoll staff act like it's a real world

miley said...

glad to get your items back (or half of them) and this tips are alright!

Anonymous said...

Okay, so I understand that proxy sites are unsafe. But what about manual proxies, are they as unsafe as proxy sites? I doubt it but you never know, so if anyone knows the answer, please let me know. Just wondering...

vallerina08 said...

IF stardoll doesnt want us to use Proxies, Then why not the free Items just be available in all countries For our Safety?!, We should really Contact stardoll for this, We cant just sit around here just reading the free stuffs posts, Thats so Lame! Stardoll changed alot, Why are they so mean and Greedy, Why cant they just have an automatic Ban feature, Like when someone tries to hack an account with an engine/site they will automatically get banned off stardoll Like that Browser game called "AQWorlds" from Artix Entertainment, whoever Scams or Hacks gets to be banned Forever, it would be LOT Safer for all of us!

Hannah (iluvmumble333) said...

Stardoll lies.
pure and simple.
they should give you everything back.
especially the ones they claimed they "locked"

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