This experience with Stardoll has been horrible. I really feel for all of you out there that have gone through this and haven't even gotten this far. It's an emotionally exhausting experience.
I wish as a community, people would listen and band together, but unfortunately that will not be the case until most people have had this terrible experience for themselves.
This is Stardoll's final response to my mother and the BBB.
If you look it makes no sense.
1. Before they told me I accessed a proxy on the day I was hacked. Now it's on Jan 26th.
I never used a PROXY during that time period. I clicked on a link that brought the free hair to my dressing room, but that was at the end of January and I was hacked on Feb 24th. So the hacker waited a whole month to hack me. I don't think so.
2. They finally address the items in my account that were locked, but it's a lie.The items were requested to be locked by my Mother. This was not an automatic thing they did and conveniently they decided to change. If so WHEN because they were still locked less than 2 weeks prior to the hacking and why wouldn't they send me any communication to let me know! Sure for 2 years they have been locked and then out of the blue they decide to release them and BOOM I'm hacked. That's just a little to convenient!
So in short Stardoll is lying.
They saw that we had proxy info on our site (They even said that to the BBB) and that I got the tangled hair a MONTH earlier and used it as an excuse to not return the items. I did forget about the tangled hair, but I didn't use a proxy I just clicked on the link that was provided in I_am_collector's post and got the items in my dressing room. Besides, the hacker didn't just wait a month to hack you and why didn't everyone else who got the rapunzel hair get hacked too. Did I say it was a MONTH BEFORE THE HACKING.Not only that, but this is what my account looks like now...
No money, No SS, No Royalty and 29 less rares..
Thanks Stardoll for Everything! :P
My mother has contacted an attorney and is serioushly considering filing suit out of principle. We just have to decide if its worth it to us.
I know many of you have been hacked and received no justice from Stardoll. The Attorney mentioned that if others affected banned together you may be able to file a class action law suit. But again that involves people actually banning together.
WHAT I WILL DO NOW:
I still don't know. I'm going to take a step back for a few days and think about it. Talk to my Stardoll friends and RELAX a bit.
I am.... seriously considering leaving Stardoll or at the very least taking myself out of the spotlight. Not run the blog, so I don't get so much attention etc.. I'd still be around just not as well known hopefully ;). Then people shouldn't feel the need to target me all the time. :P
I've been doing this for a long time. Running the blog putting out my own money and I am just tired. Would I have come to this decision if I wasn't hacked? Yes, just not so soon. I was aiming for the end of the year.
I will most likely compromise with myself and hang on til Summer and finish having comps with the money left on my account for fun ;) Wean myself from my addiction instead of ripping off the band aid ;)
I would love to see this blog continue if someone has the resources to maintain it. I just refuse to put that kind of money out for this site anymore and my parents wouldn't allow it anyway.
There is also a poll below, that I'd be interesting in hearing your opinion on!
74 comments
I`m so disappointed of stardoll admins. They don`t care about us at all! It`s very easy to say that it`s our foult and they has nothing with it..
I hate stardoll's lousy security system and rubbish customer service. I love competitions, regardless of the prizes. They are really entertaining to do, especially if you are bored, like I am about 93% of the time.
I'm sorry for you, Jenna. I really am. You did NOTHING wrong =[
Jenna, if I were you I wouldn't post your personal e-mail everywhere, because if anyone knows your personal e-mail they could hack your mail and then your stardoll account. And I don't think you should leave. Yes, Stardoll is turning a shit, but instead of going away we should change it!
It will never change because not enough people want to stand and fight together. Not until they are hacked...
Agnes Chimère
Yeah I just saw that, thanks. It's not my real personal email. Just the one I use for Stardoll friends and it's no longer connected with an account or anything, but yeah better to be safe than sorry.:)
What was highlighted in yellow was kind of confusing :/
They need to be more clear next time.
Im so sad Jenna bout wht hapaned to u sweety, did u saw my coment on u account Jennarox4eva, i want to spk wit u n im interested on u blog but we spk in private ok. I also have others things to tell u Jenna. How can they asnwer tht they have to resolve this.
Don't leave Jenna! NO ONE, and I mean NO ONE would run the blog better than you. You'd be missed too much. Plus, this would be a great way for stardoll to get what they deserve!
File the lawsuit. SOMEONE NEEDS TO STAND UP AGAINST THIS PLACE. It's just so corrupt, so cruel. Jenna, I think you're well-equipped.
im so sad for you jenna :(
i played a online game before stardoll and there it was possible immediately to get items back when you got hacked or when you delited them inadvertently
i cant understand why stardoll cant do this too -.-
i dont know if i would spend so much money and assign a lawyer but if you dont get your right its a great idea because i think much would give up and dont go this step but this would set an example i think
Thats crazy about the tangled stuff.. because they released it as a shop but only after some people had tried to get it from proxys.
It might of been a Glitch when they released it as a shop and they dont want to acknowledge it.
Thats how i got my Tangled stuff so i wonder if i would get the same treatment from them..
It's a disgrace they hardly have any case or shame to think so many members have gone through this or would still go through this & they hardly care & are not willing to do any thing about it. I am now thinking it's someone within the stardoll administrative enviroment that did this, it's not impossible. If you say: 1. The items were locked & not to be sold.
2. More than 5 items were sold to an account in one day. 3. More than 30 items (instead of 10) were sold in one day. 4. The reasons you said they've given which are innaccurate. 5. They refused to replace the first 5 items even though it's obvious that buyer stole your account.
They seem to be lying & covering up something & even though I live in the UK I know that direct links were given on blogs for the tangled items. We should stop looking at ourselves & start suspecting them because it's shocking how they're trying to play down the whole thing. And if they have so much problems with proxies & they claim their priority is to protect us then why not make the competitions for all countries.
I don't think you should waste your time about the attorney. A lot of people have been hacked in the past but might not bother coming foward. I hope more people react the way you have when they get hacked because this has gone on for too long. It would be easier to leave the site than bother with stardoll & their attitude. I have a feeling stardoll itself was hacked & this was an inside job because they are trying to cover up so much.
Stardoll's attitude is disgraceful, I don't understand it.
I agree with anonymous who wrote, "I am now thinking it's someone within the stardoll administrative enviroment."
It does seem to me that you were hacked by a member of Stardoll staff.
Nowadays people sell Stardoll 'rares' for real money.
I don't do comps just continue the blog. You no longer want to spend money on the site & doing competitions would mean you are still spending money on the site as you're giving people ss membership & stardollars. Spend the money on yourself or your old account. Leave this hacking incident with stardoll let them have it just move on, we'll wait for the next poor hacked victim. I know you feel cheated after spending so much time & money & to think this WILL happen again as long as stardoll is concerned. Stardoll don't know how to treat their customers which is a great shame, it's all about them & hardly about us. They must be thinking as this is a regular occurence & people hardly react therefore you shouldn't react this way but it's your time & money & the 2nd time. From their final letter we all know they don't really care just leave this to hang with them if that's what makes them happy. Don't bother about the law suit it would give more publicity than they need (though I think it would be negative). Lets just wait for the next poor hacked victim. I'm so upset for you. Sigh.
I'm am really sorry for all that has happened to you and your account, but I can't help but point out that the email does state January 26, not February 26...
Again, sorry you had to go through this, wish you luck! Oh, and I enjoy the blog but could care less about the competitions, because I never use them. So I say, continue without the competitions!
This whole situation is just.. it sucks. I am so sorry about this. Luckily I haven't been hacked on stardoll, but I have been hacked on Habbo and other sites before.. Everytime it happens I decide to leave a site. In this particular case I obviously believe you, and I'm astonished about the way the staff deals with this. You know it's just so easy to just say stuff like 'we do care'. It's not about what they're saying. Because their acts don't measure up.
Although it's probrably a horrible proces to go through, you should get an attorney and fight! You are right, with more people you have more power.. I would have your back, although I feel like in this case I have little ground to stand on. Someone should right this wrong.
:(
Anonymous
You are right. I miss read because in previous emails they said it was the day I was hacked that I used the proxy.
This is new for them now to say that I used it a month a head of time. I actually did not use a proxy, but the used a link for them to go to my dressing room.
wow stardoll just wants money
Maybe you can use me for evidence? (I'm half joking half serious)
Okay So here is my story.
I changed my email for a stupid scam, (I was 11 at the time) and got hacked. I saved up $25 dollars to buy a 6 month card! (Again i was 11 and didn't get paid.) I was freaking pissed! (my parents never found out i was too afraid to tell them)
On my email i never got a confirm change email.
I couldn't find my recipt.
Stardoll was NO HELP. All they did was give me the forgotten password link and i was pissed!
I asked them to change the email on the account and they said they couldn't do it for some sort of issues. and i was pissed again.
You can still visit the account, it's name is Armybrat1000
I can't believe stardoll! You should sue them.. >.> <.< ...I didn't say that..
ANYWHO
PLease don't sell the blog! I also find it unfair because for example I would LOVE to own this blog and I bet i would be good at it and I have ideas and the stardollars to do it but I don't have the REAL MONEY to pay for it, and I know this will sell for much..
That's just an opinion, I know you arnt completely sure yet...
^^forgot name
~Saku
I don't know you, but that soooo stinks for you!!! And it was awfully convenient for Stardoll to have the lock 'inactive' that day :/
'Hope thing get better...
Honestly, I think this is totally ridiculous. It's just a virtual world and if you can't handle that you may be hacked you shouldn't have joined. This is getting way too ridiculous, I mean pff. Whatever, just my opinon. And I feel sorry for you. Coz you're a famewhore biatch.
I agree that someone needs to put stardoll in their place!!!
A couple weeks ago I tried to activate a 10$ prepaid card and it NEVER worked!! I emailed SD and they never replied back and I cant replace it :'(
It still doesn't work!
10$ down the drain....
Listen Jenna, you've invested your money into this thing, and they're screwing you over. I wonder if you could build a case to sue.
Stardoll's SOOOO stupid!
I love the comps, regardless of prizes. All they do is make more people enter.
What did they say about BBB's D-?
Stardoll don't care of us.
The thing that I don't understand is that you're a Royalty, I mean one of those dolls who have paid a lot of money for her own doll and how do the staff thank you?! Giving you only the half of your stolen clothes and leaving your doll without money! They are only good to receive money..but then if you have a problem with your account, they leave you alone and don't help you.
Anonymous above me no this is not ridiculous, just think about it this poor girl has spent so much time & money building up her account only to loose everything. And the stardoll staff don't care because it's not their money spent on that account. I don't buy LE or collect rares but just imagine how any teenager or anyone would feel if they lost it all & this is the second time. The fact she's going on about it just shows how upset she must be & also how diissappointed she is at stardoll. She actually had to turn to stardoll members for support as the stardoll staff won't support her (or any of us in future). This means they wouldn't support you as well if you were in a similar situation so there's no point being on their side they couldn't care less about you. Stardoll is only friends with you when you spend time or money (non-ss & ss) on them but when things go wrong they treat you like the enemy. Jenna, I'm not suprised you want to give up your account (it's empty!)after the way you've been treated, you must have lost a lot of respect for stardoll itself. There are so many things to do with your spare time if you decide to leave stardoll. I know this is inevitable but I hope no one goes through this again epecially those who spend a lot of money.
I'm really sorry for you, Jenna. It's not fair that they are acting like this while you're telling them the truth and you're giving your best to get back what's yours. I don't understand how can they think that you and your mom are not being honest and that you're lying about not using a proxy. I believe you didn't use proxy in that period and that your account couldn't have been hacked from it. I can't believe how in just 3 and a half years that I've been here Stardoll changed so much, I don't even recgonise it... The worst thing is that you're going to leave because of that, I think you're an amazing person and I hate that this made you make a decision of leaving... This blog is amazing and it won't be the same without you. No matter if the next owner keeps the same writers or has enough money to make many competitions, it just won't be the same... :( But if that's your choice, I respect it and i wish you all the best. :)
Why Stardoll Do this For YOU?????Why?????I don't understand...In Callie.Stardoll's presentation I found these words ,,We really want for you to have fun on Stardoll!''What's not HAVING FUN!!!!!!!!!!!I'm SSSOOO disappointed of stardoll admins...I'm sorry of you Jenna...You lost everything in Stardoll:Money,SuperStar membership,Royality and 29 less rares...That's terrible!!!!!!!!!!
Wow stardoll is just a big fat lie! I was hacked once and I hated it and cried every night but didn't have rates like u so I cannot imagine how u feel ! I read some of the comments and one comment said that stardoll staff hacked you the more that I read that the more I belive it. Like I'm reading there messages and all I see is lies according to what ur telling us. So I guess there was a possibility that they did. Jenna I'm really sorry that happened to you I wish I can help u get ur stuff back it's just not fair u don't deserve it at all! Xoxoyissy123
That's so bad. sorry Jenna. But don't leave the blog and don't sell it, i know know it will be so bad without you, and nobody can do in this blog what you did! and i think stardoll changing stardoll look what i got this morning in my mail:
http://i56.tinypic.com/9rlh5c.png
it's all about question how could we change stardoll for the better!
hope you see it!
Jenna, were you cleaning your cookies and browsing history everytime you were about to log in your stardoll account?
Jenna, were you cleaning up your cookies and browsing history everytime you were about to log in your stardoll account?
It's all disgusting but i'm happy Jenna made a point about being in the spotlight it comes with a price. Thats why I prefer to fly below the radar I could care less who knows me or visits my suite...it's safer that way. Jenna has done so many unselfish things for everyone and unfortunately this is how she is repayed? It's a travisty and if I were her mom I would get an attorney and go after SD...
Omg!
I'm speechless.
Speechless.
HINT: MISSCARLA909990 IS FROM UK! THAT HACKER BITCH!
Stardoll is bad these days, somebody put a virus on your computer, and it is your fault? wtf? Jenna, don't leave, blog won't be the same without you :( Also, in this poll I voted for comps without prizes, I am doing 'em for fun :)
Also, I 2% agree with anonymus comment, she is hacker, Yasdora Powers posted that on MDM . I am with you Jenna, don't give up now
x Nina
Jenna, I really agree with you that you should get your money, your rares, your ss,your royalty and everything BACK! Stardoll's just so stupid and Im so disappointed because I really BELIEVED in this site and it just let us down. So I suggest WE ALL SEND A STARDOLL EMAIL TO STARDOLL SAYING TO GIVE YOU EVERYTHING BACK AND ADMIT THEY ARE LIARS!
About comps,well, thery are fun, but I mostly care about the price coz I cant be ss.
NEVER GIVE UP! THATS MY MAIN MOTTO! DONT LEAVE STARDOLL!
Well, I have the bandage dress which I would sell to you if you had lost it, but i cant :/
Don't leave, jenna :O There are bad days in life too. You should move on.
That's so mean of stardoll! :L
Oh Jenna they have treated you so unfairly, that is rude and they have then stolen all your stuff. Good luck with an attorney I think it is time someone showed stardoll they cannot keep doing this, I bet they are hacking people just to get more money for themselves.
I wish it could all be better and If I had been hacked I would definitely want to sue and help you with the court case.
I am so sorry to hear you may go, because you make this blog my favourite with your kindness, good interest and brilliant imagination However I will still continue to admire you and all you have done even if you do stop, everyone needs a break sometimes and this decision may be what is for the best.
Love Robyn
Oh yes and I know stardoll must have lied because the girl would have had to ask them to unlock the items and they still took your royalty and I am so indignant for you Jenna they shouldn't be able to accuse you like this.
Just fight them Jenna
I don't think they took her royalty, I think her membership ran out. When or if she pays again she may be back in club I've seen that with some accounts.
I feel very sorry for you and i hope everything works out okay :(
well i searched your account but it said that you are stardoll royalty??im confused :L
I feel so bad for you Jenna, but at least you got your account back. when I got hacked before [on a diff website] I didn't even get a reply email and never got my account back now I never pay for online / virtual things in case that happens again.
But I feel really bad for you! x
Good for you for taking action.
I would have considered it when i got hacked, but that stuff that was taken was not as valuable and i have not put as much money into it as you!
I hope this all turns out well for you! :)
We've all got your back!
no offence but your being annoying 29 less rares some people when they get hacked get 0 things back
No offence but your being annoying 29 less rares are you kidding me some people get 0 things back when they get hacked.
I definitely think you should hire an attorney. Regardless if you win or not, it will teach Stardoll a lesson. A lesson in equality and fairness to the people who line their pockets. They keep sending you bs emails surrounding their theory of your use of proxies. Well, they have said a lot but they haven't proved anything and you still haven't received your remaining items back.
I don't think you should quit your blog because that shows the hacker that they have succeeded. They had the power to overcome you and take away a passion that you were so clearly devoted to. Unless your real life is just too time consuming and you have no time for Stardoll, or unless your love for the game has dwindled and you find yourself forcing yourself to play, then I would decide to leave.
This is such a tragic experience for you I'm sure and I don't know what to think about the theory that it could have been a member of the Stardoll Staff. How sick is that? If you hired an attorney, they might be able to trace the ip of the person that hacked your account and recover the real user behind this mess. Think about it. That person would be charged with real charges that will affect his or her career for the rest of his/her life. And you'll never know until you dive into these deep waters. So I think your mother has a wonderful idea there. Don't let these jerkoffs get away with this. You have the power to atleast find more information about this incident. You shouldn't stop now. If your lawyer could shine a light on this "hacker" he'll regret he/she ever thought about hacking you.
JENNA!
sign me up for joining your class action lawsuit!! I got hacked and had my account deleted and stardoll will not reinstate my account because they say I gave my password out. I also buy 10 dollars worth of SD every other week and when I got hacked my paypal account got an attomatic refund of my ten dollars for that week. Stardoll said that was in violation of their terms" and I would never be able to get my account back :(
-Paige
Roxie_Sora
OMG I want to join up with you and file a law suit against Stardoll!!! PLEASE email me about it. Stardoll is ridiculous and when you said if we could all join together we could file a law suit against Stardoll my mum said we should do it. Can you email me at: cherryjjj56@gmail.com
Thanks.
P.S My account (Purplesparkles) was hacked. Exactly the same as yours. I lost everything. Stardoll wouldn't even give ONE thing back to me though ;(
O_o'' ! I don't know what I can say. It's so unfair for you :/
how did you LOSE your stardoll royalty...i didn't think that was possible...
i am not dissapointed,i told everyone to join my club ...topmodell... and there is posted "DONT USE PROXY OR MANUAL PROXY!!!" that is what i warn,but anyone didnt even look at it!!
Stardoll has disappointed us all.....Tsk. Tsk..
Jenna I hope stardoll gets thier brains back, I wish you the best (:
I got my tangled stuff by clicking on the same link. Stardoll has created a nice little story but the puzzle pieces don't quite fit together. I really do wish this had not happened to you. You contribute a lot to the SD community and really don't deserve this kind of treatment!
That is a horrible thing, I dont trust stardoll anymore, I mean u never did anything wrong and u spend so much of ur own money on this virtual site and blog, I mean how could stardoll do this to you !! Shame on them.
UGH! How dare they!! I mean really Stardoll WE give YOU money and this is what you give us!?! I would just LOVE it if Callie.Stardoll got hacked! Then Stardoll would see what it's like and not like hacked for a hour or two like a week! Then Stardoll might give us some credit! Anyway Jenna I'm so SORRY for what happened! Stardoll HAS to step it's game up or it's like Millon members aren't gonna pay!
Thats just STUPID D:
I mean they even took your stardollars and canceled your membership.. urgh -.-
u said u dont have royalty and stuff like that but i've visited your suit and u still is a royalty! how do u...?explain this to us!
disapointed of stardoll...
I Voted You Could Still Continue With The Comps, Without The Prizes.
If That`s All People Enter For, Is Prizes Then That`s Just Sad.
I Enter For The Fun Of It, To Stay Active & For Others To See My Outfit(s) & Think 'Wow, I Like That'.
Rab92.
Hi! Help my I logged into my account yesterday, and now it says its inactive! What happened?
Stardoll is just stupid like that. :/
But keep the blog alive!
With or without the comps! :D
Jenna i'm sorry for you and me i just GOT HACKED I have NEVER been hacked before and i HATE it!!! The good news is NOTHING is missing! But EVERY thing is changed my medoll my suite my clothes!! Well bye!>:(
Stardoll just doesn't understand that we have a reason to complain to them. when they make mistakes It seems like they find some random stupid excuse and use it to cover up the REAL reason of their mistake.Jenna, plz don't give up ur blog! it means so much to all the followers!
-iluvladygaga232
Honestly, I think suing them is overreacting. They think you got hacked (you may have been, even if it isn't from any proxy or link or whatever, there is a BIG chance you would get hacked because of your status) and Stardoll have always been very clear about that they do not return your items if you get hacked. It's sad that these things happen, but they do and you just have to get over it.
I know exactly what your going through, i spend almost 500 euro's in one year for my stardoll account,my account got hacked and i did not receive a link to change it back to my email, stardolls moderation and everything us just as bad as themselves, it is just taking money out of little childrens pocket!
And not everyone can afford ss membership, and thats why most of the users hack, lie scam, such a shame!
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