Wednesday, March 2, 2011

GET THE WORD OUT!!! FIGHT BACK!



So as I guessed Stardoll said NO, they will not help me. They gave my account back, but eh...it's empty of all my rares...

I am really sick of this...is anyone else? Why is it that they want us to spend tons of money on this site and then do not back up their products. I mean its virtual. It does not cost them anything to replace these items.

This hacker "cup45_x" took 28 pages worth of items that I can see. LE , 1st season DKNY, LOTTERY DRESSES, MKA RC, PAULINA RC, McQUEEN WINNER DRESS.. Who know what else is missing. I still ask how they can do this, when I have never been able to see these items eligible for sale and Stardoll supposedly made it that way.

Stardoll can clearly see where the trail goes....GIVE IT BACK. It's really simple and should be a no brainer!

BUT INSTEAD..Here is there response.
REALLY STARDOLL...

Well I say hell no. I did not willingly reveal my password. It was stolen from my computer!!!!

We are the Stardoll community. We are the ones that allow them to be the big company that they are. We need to take back our power.

I constantly hear all the time how people were hacked and stardoll will not help. I always try to give any helpful advice, but in the end it's up to Stardoll.

But I thought... WHY? We all have these blogs. All over the world we have the ability to reach each other and we need to fight back. Stardoll needs to develop better customer service practices and we have the power to say we are not going to keep paying money to this site that doesn't give 2 craps about us! They want us to be loyal paying members, but...

WHERE'S THERE LOYALTY!!!

I hope you all will post about this on your blogs. This is not just for me, but everyone that has been contacting me going through these same issues. Don't stand for it anymore! Whether it affects you are not...one day it might and we all have to stand together.

Don't continue to pour your money into this company if they won't help us! Think about this! They won't return VIRTUAL ITEMS to your suite that cost them money. The only people who lose money is this situation is you!

yes I have filed a complaint with the BBB, but from what I am hearing stardoll does not care anymore.


HELP ME, HELP US ALL. POST ABOUT THIS ON YOUR BLOGS. LETS START A CAMPAIGN TO STOP THIS!!!

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126 comments

# Cathy:x said...

i can't post it in my blog because it's not about stardoll but i sent stardoll staff many emails and messages[from stardoll]. when they'll espond i'll show you what they said.

Alexandra said...

Jenna We can Help You :D !!!!!!!

Zoey/zoey-good_girl★ said...

OMG, LETS HELP JENNA!!!!! Just cuz I typed in caps don't mean you shouldn't take me serious -_-

Steflen said...

oh...sd is so unfriendly :/ I hope we can all help you jenna...what happend to you is really bad :/

the2glams said...

You should post the petition i have on mypres.
petitionspot.com/petitions/stardollsecurity
thats how we are going to get stardoll to upgrade their security system.
-A&J

PuTTy_mE said...

I help, my blog is german & the readers are intressted in it too.

Fairydew said...

I agree with you!
U should get every single thing back!!
Go Jenna!!

Kim/PopStarKizzle♥ said...

I'll spam stardoll with messages. I know how it feels. :-( The hacker is a low life, enough said. I want a better security system, maybe something like 2 questions that are personal to you when you log in to confirm it's you? And same with when you change password.

.emma.x. said...

Wow, I really hope stardoll gives you your rares back and realises that their customer service needs to be so much better!!

Emorox4eva/Jenna said...

# Cathy:x

Thanks for your help. It's not about Stardoll...what do you mean this is definitely about stardoll and how they are treating thousands of members all the time.

mizzmileycyrus9 said...

They have went one step to far this time ...

Emorox4eva/Jenna said...

the2glams

But it's not just about their security, but their bad customer service too

Rhona / RhonaCrowley said...

ughh that's so horrible of her :/ at least her account was deleted :D
did you get your account back though? I'm sorta confused :/

Emorox4eva/Jenna said...

Kim/PopStarKizzle♥

I agree extra steps before they can change an email, pass or even have access!!!

molly9406 said...
This comment has been removed by the author.
Emorox4eva/Jenna said...

RhonaCrowley

I have my account back, but everything is pretty much gone

tinkerbell101 said...

why did you delete my comment?

He is a faggot, he admited it! i won't read your blog if you won't fire him.

Rhona / RhonaCrowley said...

aww :/
At least you got your account back :L
Stardoll really need to update their security system they should have security questions ect :/

xXCO-COXx said...

i'm going to send them a message letting them know that their customer care is not up to scratch, sign the petition and repost this on my blog, hope it helps! if there's anything else i can do just let me know! xxx

Emorox4eva/Jenna said...

RhonaCrowley

But who wants an account with everything you have worked on for the past 5 years gone. All the money I have spent over the years for nothing.



ANONYMOUS, who cares. I would never care or fire someone because of there sexual orientation and it you are going to go around calling people faggots maybe we are better off to not have you as a reader.
We don't do that at this blog!

SaltyDan said...

Stardoll needs to improve their security measures, it is so easy to change your email and pass, you don't even need to have access to the first email to change a password and that is bad security measures in my opinion.

If they can see fully who took your rares they should help, if one person took all of your items it's pretty obvious what has happened.

I'm sorry they can't help Jenna, if you want anything from my account Hiyotori then just let me know, you can have anything you want.

Much love, Dan

mizzmileycyrus9 said...

SIGN THE PETITON I MADE FOR JENNA AND THE OTHER HACKEE'S http://www.petitionspot.com/petitions/StopHackingElites

Anonymous said...

Is that their final answer? Wow even if you did give them what they needed, they still won't do nothing?!. Okay that's mess up. At least that hacker didn't get much. They should at least refund the cost lost. They know a lot pay money on their site.

True a lot of people get hack/scam and in this case again. It shows they don't care much. IA with you about the service, it's a company, but they need to act like one. Try and offer the customers(us) better solutions and a safer site. So no one from the outside or in can get in.
Keep mailing them like crazy Jen, they should offer some other help.

~Saku

Anonymous said...

GO DIE ! WE DON'T CARE ABOUT YOU . POOOOOOOOR JEEEEEEENAAAAAAAAA

Star-kamilla said...

Lets help Jenna, everyone!!

ps. when will we know valentines day contest results?

I mean - stardoll is duuuum.. ;D

the2glams said...

Well, what need right now is better security, then we will attempt to make them answer our problems here at SD.
-A&J

mizzmileycyrus9 said...

http://www.petitionspot.com/petitions/StopHackingElites

Anonymous said...

I'm bored of these posts, you would not gave a shit if it were anybody else.

MonicaMillgram said...

I agree with you, if those items were supposed to be protected and someone still managed to sell them, it's definitely stardoll's fault and they should certainly give it back. For them it cost nothing to do that. But on the other hand, it is also our fault that stardoll isn't helpful for those who got hacked. I'm talking about people who actually give away their password, get hacked and then complain. I believe that you did not give away your password but there is no way to prove this. So stardoll just assumes that you did because it's easier to say 'no' instead of looking for a solution.
That's just sad...

Rhona / RhonaCrowley said...

How did she take 28 pages of clothes if you can only buy i think 10 items from someones sale a day? :/

Anonymous said...

it was a black person black people are well known for stealing

Kristinkakiki said...

Dont be sad,we will all help you!!

kukipopoi said...

i think we should all send report to stardoll for the whole week as a sign of protests.

so guys, let's fight back by reporting this matter for the whole week.

Amanda said...

Wow these racist/homophobic people commenting on here make me sick, get a life it's 2011!

Sorry Jenna for what happened but why don't you write them back about what they wrote to you. I would not let it end at that. Tell them that you didnt willingly give out your password and that your items should be returned.

I will post about this is my blog for you.

Anonymous said...

I agree with your text. It's not loyal to offer at the members to pay so much money to play but when there is a big problem they CAN NOT help us because it is "our mistakes".

We must do something to change the stardoll's system. Because even it is a virtual game, it is real money!
We should post a topic about it in Royalty Stardoll club, make a new club about it and put those messages in our presentation.

Natále said...

Jenna, even if I don't know you personally, I'm very sorry for what has happened to you and to many many more members of this site. I'm not going to pay those bastards until they learn that their loyal members are people who pay real money , and in the end, have no protection at all.

I don't have a blog to repost this, but I think I'll put it up on my presentation.


good luck.

Blahm3 said...

Posted on PSG :) x

Anonymous said...

It's so stupid & it could be because you are well known that they responded to you at all, what of those who are not well known & have been hacked afer spending a lot of money. I'm just confused as to how it could happen if you gave no details out that means it could happen to anyone. They can obviously trace these items if they have been sold unless if they were recycled. And they could also give you back some of the items afterall some of these items have been given out for free in competitions.

I don't understand why people do this, is it jealousy, wickedness or spite? I used to think it's because some members pay & others don't but it's just greed & wanting an item that was available before they joined stardoll.

I also think it's someone (who made a new account)who is close to you & knew you'd be away for a while. I suggest we stop visiting any kind of link posted on a well known blog. A spyware is not enough, you need to clean your computer regularly to get rid of cookies (I use C cleaner)maybe it would help I'm not sure.

Stardoll is silly as they notice this is a regular occurence they should look for other ways to make account theft more difficult not just ways of taking money from us.

Amanda said...

Jenna I wrote about you on my blog, I hope more people spread the word

http://amandas---blog.blogspot.com/

Cathy♥ said...

yes I understand what you want to say, and I really hope that you'll get your account back because I know how it feels like to be hacked:( I truly agree with you. we can't do anything without help, that's why we have to act together.

Kim/PopStarKizzle♥ said...

'Dear Stardoll,
Many users are being hacked recently via Viruses etc. And this figure is increasing dramatically. To prevent hackers, we would like a different security system.

Examples of this would be a security question created by yourself and the answer personal to you after you enter your password, to confirm it is you and not someone else accessing your account. Another solution would be a security question personal to you to change your password or email too.

Please consider this, we need to prevent hackers from occuring! Thank you.'

It's the message I keep on spamming stardoll with. Anybody can feel free to use it. :-)

Anonymous said...

Haha! anonymous it black person what? I'm laughing at you not with you, it could be anyone trust no one.

Rayko said...

-___-... That's so like stardoll. All they care about is money. They never cared about us. 8-| The same thing happend to me, and i didn't get my rares back. They realy have to change their way of thinking. I'm totaly supporting you! I'll send them some mails too.;]

--rihanna---- said...

sd IS SICK!!Itry to do sth=)

Anonymous said...

That the fuck do you want?

YOU either gave out your email or password.
And YOU clicked on some stupid link and got your password stolen from your computer.

IT WAS YOU.

Why should stardoll help you after YOU fucked it all up yourself.

Only because you are so called 'elite' everybody needs to whine for you. They all just crawl up your ass.

Get a life. If stardoll is so unfair .. leave and stfu.

Momijigal911 said...

WTF stardoll we pay our freakin money to get things and you give presents to your "loyal members" and then you ditch us when we need you to be loyal to us! WTF is all I can say. Tbh you are as bad as that hacker because you won't give Jenna's stuff back. Thanks stardoll after all these years, thought you'd know a little manners and actually help this poor girl get her stuff back. Gawwd peoplee these dayss! What happened to the old stardoll? the old one EVERYONE who was there misses...??x

Momijigal911 said...

and Anonymus.. how would you like it if all your money and stuff was stolen? she clearly didn't give it out. how stupid do you think she is? obviously she's a smart girl and you just need to get a life because people care for Jenna and Im sure she'd do the same in a position we were in too. Gawdd again people these days! x

CONGRATS! said...

Um, now I came to your suite and saw that all rares are back to ur account and hacker is going to be deleted (the account still exits, but we can't visit her). So congrats! :]

Anonymous said...

Don't be stupid. I was also hacked and no one cared, so why should I care about your account?

Nour/Kaami1990 said...

You know .. At the past they use to help us but .. they don't anymore you know why? because now two or three annoyed members won't effect on them but if we all helped each other it will effect them .... At the beguning when they use to have only 1OOO members they use to care evven more but they sadly don't anymore.

Anonymous said...

OMG.CUP45_X ISNT ON STARDOLL ANYMORE

--rihanna---- said...

JUST SENT A MESSAGE TO STARDOLL ABOUT JENNA'S ACCOUNT, MAYBE IT HELPS YOU ...OMG I BURST INTO TEARS .. STARDOOLL IS SO SO SICK SICK...

selena.g.65 said...

Well You can contact the people who bought you RARES DKNY L.E. ... and tell 'em to give you back your clothes ... !

Anna_Sticks said...

Dear,Jenna! I signed petition and I writed a post about your problem.Sorry,but I used your banner like photo to my post about you. Sorry about that. You are not alone.I have this problem three months ago.

emma said...

ITS ruuuuubish,stardoll doesent care what we think, and we are the members!! i was hacked too!!! i agree with you guys!

Ruth♡Houpisonfire said...

Well I think that whatever you say, soon LE will come and all people will pay SD anyway. But your idea is quite great, actually if there isn't any special shop or anything on SD I have started not to pay, because being SS while having nothing new isn't cool, I no longer care about it, because - what is cool in paying for nothing, just graphics? You know, I have spent really much of money [I really would be interested about how much] and if I would have to loose it all in one day - I think I would leave and never come back, some of my friends have gone through this, most of them stayed, but few left. BUT Who's fault is it? Aren't we the ones who will say - I won't sell this rare cheaper than (example) 1,000. Aren't we the ones who started labeling items - those which are worth more and those simple/usual ones? We are the ones who made them something, only after stardoll understood that Stardollians needs limited edition and other nice labels that makes them sound exclusive and by time raised prices as there were so many people buying,paying. I wonder how much money do they earn in such months when there is LE released. This is just awful business made on (mostly)young girls who wants to be cool (maybe cooler than in RL) with some designer clothing and virtual fame (and for some friends too) those things that maybe they don't and never will have in RL. I'm not saying that we all are miserable, but just - stardoll for some is like second life, really, but it's awful that the owners (parents/adults/Gods ;D) aren't caring about us, at all. Though you know not just SD, but RL too is unfair, but I think this DollyWood should have been like a perfect world - without all the mean people treatment (which we can see more and more nowadays) Stardoll should work more on the security system, make better selling system, BUT sometimes it seems that they are on hacker's side - because some of those hackers after-sell those clothes to main accs, but others just put them on sale - and you know the tax, some even sell for real money, so it ends with fact that stardoll earns even more from them, so - yeah stardoll should have do smth to the system, and if this is a protest not to pay to those not-caring owners - I'm with you. Because as it seems, without any reason anyone of us could get hacked, so why buy those rares - we actually all should care more about other qualities, not how many rares does people have in their closet (some do label like that) And stardoll should listen to members, many of us have been loyal to them fo years, have paid them a lot, and if they do not listen - then there really is no reason to pay to people who don't care, who simply wants money and can't even get a normal additional staff who would actually read messages.

Anonymous said...

STARDOLL ALWAYS WAS LIKE THAT !! THAT IS NOTHING NEW !! THERE WERE OTHER PPL THAT GOT HACKED AND THEY DIDNT GET THEY CLOTHES OR 'RARES' EITHER. SO GET OVER IT !! IT IS JUST A VIRTUAL WEBSITE AND WHEN U SPEND A LOT OF MONEY ON IT !! IT IS UR FAULT !!

andreea9120 said...

All they care about is money,money... and more money.
They should improve their security system and treat us better because their company wouldn't exist without us.
I really hope they will do something and return all the clothes or at least they should refund your money

_StarHelen_ :) said...

Jenna you're so f*****g right! Satrdoll takes our money but never cares about all those hachers and never tires to give us back our itmes! I may post this on my blog later ...

Mary said...

We have to stop this right now.
This is not funny, Stardoll must give you Jenna everysingle rare that was stole of you.
We have to do a campaign

Emorox4eva/Jenna said...

Houpisonfire,

You are right LE will be here soon and everyone will give in, but that is why Stardoll does it and why it will never change.

Anonymous said...

Really. Try being on a site for 5 years and buying ss. Its still alot of money. I stopped collecting rare and spending a lot of money on here for that a long time ago, but I still of valuable had a lot of valuabLE rARes and anyone spending ss all the time has the same issues

i_am_collector said...

Jenna i can help you, i want help you, im so sorry for you :(( i can post in my blog what you want but i think be better if you write something like prostest/campain and then everyone who agree can sign his stardoll nickname and then send this to stardoll stuff - if we join all we have power !! stardoll must stop ignore us

mari91 said...

OMG I'm soo sorry for you...of course everyone of us is crazy and sad about what happend to u... and of course we will help u :)

I think stardoll HAS to help you, they should try to look who got at one time many rares...^^it's you're money which is just away^^ and that's not ok^^

JanaStarlite said...

I have signed the petition. More security is needed.

What's got me upset RIGHT NOW are the comments from this "anonymous" person. Racist/homophobic/cruel comments have no place here.

If "anonymous" is so upset, she/he needs to get the heck off of this blog. They're actually jealous, but that's another topic for another day.

Emmaxoxo123/Emma said...

i cant believe stardoll didnt do anything about it!!! we should all complain!

ElenakiMagic said...

How the hacker ( cup45_x ) get your pass from your computer??

Anonymous said...

I cant believe that on a VIRTUAL WORLD someone would steal an account!!! Thats stupid!!
Jenna, this post will be put on my blog ASAP!

my stardoll name-
jakelle26

PwincessSara/Sara said...

This is just effing stupid.

They can't refund your account if you give out your password.

Uh, HELLO?!?! You didn't give OUT your password! Are they having trouble comprehending that??

Stardoll needs to let us know that they care about us. Because at the moment, it honestly doesn't feel like it!

chloe-99 said...

OMG!
I sent them an email too and told me that I`d have to re-buy the items!
Oh yeah, it`s proper easy to find 2nd season LE, RC Ashley things and 1st season DKNY. (SKYSCRAPER!) :@

Anonymous said...

JENNA I'M HERE FOR LONGER. LOL
SO WHAT ?!

Star8817 said...

WTF? If there's any hakcers reading this right now I gotta message for you - GET A LIFE! I have been hacked before but after some time I got my account back (THANK GOD!) Keep fighting, keep spamming Stardoll with messages like "WE WANT BETTER SECURITY" and "EMOROX4EVA HAS BEEN HACKED - DO SOMETHING ABOUT IT, WILL YA!?!" and remeber: You can always sue and I'm serious! You spent REAL money on that account, and I'm 100% sure you want it back! So my last message to Jenna is: SUE, SUE, SUE!

PwincessSara/Sara said...

Just created a petition:

petitionbuzz.com/petitions/stopstardollhackers

Please sign!

red.girll said...

im so sorry for your lose..

miley said...

you are totaly right i'm with you and i will fight for you!! let's do this guys!

Pandaeyes239 said...

This is outrageous.
Stardoll recieves hundreds of pounds/dollars/euros a DAY, and they can't even be bothered to help out a loyal customer ?
I have the right mind to leave altogether.
I am definately in to stand up to Stardoll !
We have to FIGHT BACK !

Cristina said...

Hello Jenna, I posted an article on my blog "the beauty side of stardoll ". I hope that you will regain your clothes!

miley said...

hey jenna this account cup45_x has been deleted from stardoll :)

Rhona / RhonaCrowley said...

With all this bad publicity for stardoll they should give you back your rares etc :/

_StarHelen_ :) said...

Posted : http://stardollscreative.blogspot.com/2011/03/stardoll-is-being-bitch.html !!!

Prikazna said...

eh... Jenna I'm realy sorry again for you!!! I will help you whit what i can. My opinion on this is - it's time StarDoll to stop whit those rare clothes. If everyone had the opportunity to have those clothes wouldn't have hacked people!
StarDoll not us help to back our stolen clothes well they can do one thing to stop that mania for cheating, hacking or scamming... Let StarDoll release in StarPlaza all MKA RC,Paulina RC, LE all seasons, DKNY all seasone, lottery dresses, McQueen winner dress. All StarDolls want those items, why not StarDoll give to all of us the rare items and dane no more hacking... o yes and most import all StarDolls will be happy...

chickorange said...

OMG!!! jenna i dont know what to say.. im speechless that someone so cruel could do such a thing.
i got hacked and sd didnt give me any helpfull advice aswell :(
but for someone whos got so much rares i think stardoll has gone too far now, im gonna stop paying there stupid money until jenna gets back wat she deserves -_- stardoll UR GOING DOWWWWWNNNNNNN :P

BASHY77 said...

I'd be willing to foregot my superstar status and I think we all should who are superstars. And Jenna like myself happen to be Stardoll "Royalty" as they put it and this is how they treat their "ROYAL'members? All SS members should not renew their subscriptions.

Rhona / RhonaCrowley said...

Did you delete your main account Jenna? :S

Anonymous said...

Threaten them with a law suite and if that doesn't work threaten them with a real law suite. It's incredible that the most some girls might spend on this game range between 900-1200 a year, yet this game offers poor customer service and inefficient security. With figures that high you would think that they would insure that your items would be safely returned if you were to get hacked. Maybe it's because they feel their target audience is 8-14 that they shouldn't take us seriously but I'm far from fourteen and I spend way too much money here to be treated so poorly.

Even World Of Warcraft raised their security by offering us a choice to buy authenticators. I was hacked when I first started playing the game. I logged in one day and all of my armor was gone, weapons and everything. And I will say their system worked much better because atleast they gave us our stuff back without question. It would have been a huge uproar if they didn't oblige, but in the end isn't it obvious that people should get their items back? Like Jenna said, it is virtual. How hard can it be? Stardoll is just so lazy they don't feel like answering every email and resending out numerous items because their system is probably outdated and just plain ridiculous. They would probably have to do it manually one by one. And they don't feel like investing the time or money into seeing how this problem can be fixed.

A year later, (when I was playing WOW after I got hacked) WOW came out with an authenticator which has you type in a code before you login which is supposed to prevent hackers from hacking stealing your account and I haven't been hacked since! I played for 4 years! So obviously other games are taking on the responsibility on addressing these issues. What is wrong with Stardoll? WOW is only 15 bucks a month and I spend wayyyy more money on this game. These people suck. I would be absolutely livid if I got hacked. It's good that the head guys remain hidden because their asses would be so dead.

Anyway, start the petitions and tell me where to sign. But you really need to threaten them with a law suite and if that doesn't work, hire a lawyer to do the job. Maybe you could get an affordable consultation somewhere? If you were the one that caused the most necessary changes to take place you would officially become my hero. And everyone else who has suffered this monstrosity.

chickorange said...

i cant find ur account jenna, hve they deleted it!!!????

BASHY77 said...

Anonymous said...
it was a black person black people are well known for stealing

HAHAHA stay 'anonymous' ur like a child who hides afraid to announce who u really are. I dont steal I work and im BLACK. What else uneducated do u have to say?

I-Love-Pigs said...

They should really care about their most dedicated members more :/

Anonymous said...

Why I can't check emorox4eva account? Where is it? :o

Ana Beatriz/kitty_power5 said...

I think we should do a kind of strike! Like, don't buy superstar membership for 2 weeks or even 1 month! Don't buy anything in Starplazza or suite shop! Stardoll would loose lots of money and that would be fair! This isn't good. We pay a lot and they have this f****** bad security!

xxDemi84xx said...

I tought we could make a petition and then send it to stardoll ;3

evermore1girl said...

I hear you Jenna, loud and clear thats an outrage. I am going to post this and start a petition...

BASHY77 said...

I read someone say her acct was restored with all her rares but when I went to check her acct has been deleted???? I'll try to sort it all out this is a disaster :( she doesnt deserve this treatment

evermore1girl said...

Wait I think I will use Sara as thats better if everyone signs one instead of millions of tiny ones.


Jenna thats just rubbish they have no right to do that, you could probably sue for them robbing you,

I am so mad, I hope your ok and that they at least find a way to get some of it back to you..

Agnes Chimère said...

OMG!!!! Can't believe it :O

GoldenHeart Threads said...

I am so sorry they won't give your items back. I don't understand it either. Unless they completely delete the items from their files (which I doubt) then it should be no problem to replace the stolen items. Your blog sends a lot of business their way...they should be willing to help you. This just doesn't make sense to me!

Anonymous said...

OKAY when Jenna will get her STUFF back I want my STARDOLLARS back BECAUSE I got HACKED two years ago,too !! BECAUSE I LOST 1000 SDS !!

witchwinx98 said...

I can post it on my blog, do you want me to just copy & paste?

MissVampire said...

I didn't read all of what you wrote, but it looks like you're blaming Stardoll. it's not their fault though. whoever hacked you knows their way around the computer and that means that even the best security system Stardoll could have wouldn't stop them. True, Stardoll doesn't care about us, but this is out of their control..

Anonymous said...

@GoldenHeart Threads:
NO that would be UNFAIR If ONLY because she is the OWNER of that blog she should get her stuff bar, that would be not right !!
EVERYONE should be threated EQUAL !!

sugar.lady111 said...
This comment has been removed by the author.
♥Petra/Shakira_Avril said...

Okay I'm contacting Stardoll now :@ They're just so urgh.Fxxk em

Avril14140/Mihaela said...

There's not Loyalty.All I can say -.-"

sim1623 said...

I exactly know what are u talking about, last time I got hacked but luckily, there was no harm. She spend only 10 sd and didn't sell anything. Guess I lucked out.

Emorox4eva/Jenna said...

MissVampire,

Yes it is there fault are many other things they could put in place to keep them from being able to take over completely.

Not to mention we all know that these people are out there, so why does stardoll not take some responsibility and put the stuff back when it does not cost them anything. Tat is good customer service. Good Business 101.

Carolyn (LonnaLang) said...

This SUCKS.

Stardoll is being so stupid lately, and it pisses me off too. At first this was fun but lately they've gotten SO greedy and as if they honestly don't care about their members-which they should, because who do they think pays for Memberships? :lll

RachyFrank said...

I can kind of maybe a little bit understand why stardoll would be wary of just giving things to every one who claims to have been hacked. In theory someone could use that as a way to sort of launder money and rares through multiple stardoll accounts without any consequences. But it seems like it would be really difficult to do that without being caught. You'd have to have multiple superstar accounts all working in concert form different i.p. addresses. Like a stardoll mafia, lol.

Anyway my point is, I think some people could try to scam stardoll by pretending to be hacked, but it would be pretty hard and that's so obviously not the case here.

When you're as much of a loyal customer as someone like Jenna and you spend so much money with a company, you deserve to be treated with respect. Obviously, you were genuinely hacked and it wasn't your fault. Even if it was your fault and you made some mistake, you've been a loyal customer of stardoll for years, they should treat you as such and try to help you out. You're right, it would cost them nothing to give your clothes back, so I really don't understand why they won't do it.

Fluzzard said...

WTH?!?!?! STARDOLL NEEDS TO HELP YOU! :o

allyguapa said...

JENNA i really sorry!. I KNOW U R A SMART GIRL, BUT I LIKE TO CONTRIBUITE WITH THIS I HOPE HELP U, BESIDES MY MOM IS LAWYER SO SHE GIVE ME SOME TIPS AND I DID SOME OF RESEARCH:
U ost send 3 notificactions message to stardoll. to start in the future and if u want it a legal procedure (u r not alone ok)
U should write this as soon as posible:

I recover my account BUT I STILL CAN`T GET BACK MY REALLY RARES AND PRECIOuS COLLECTIBLES ITEMS. i have the probes that i just to have (and put the items u lose) next put the dates and the tme u adquires this items.
During the time i was hacked the items i mentioned before where sold. so, i have no control over my account and is impossible that i could be able to sell them. Now u have the probes and u don`t need to investigate i just ask u to returned my items or the original cost that i pay for them.
I trust u are not involve in this crime (legally tipified as cyberscammer, however i most asume that u r protecting this hacker, being a complice on the stolen items, in order u have the probes i think this will be no problem for u because u don`t need to investigate anything just give me my things back.I don`t need to remind u that a presunction of complicity is enough to create an ilegal conduct. this is my first notification for u. I have invest real money so u are responsible of this money and scammer conduct.
This notification is an invitation to do the right thng. The second and the third as u know star a legal procedure.

CrystalsJoy said...

WOW! Stardoll is being completely ridiculous! If they are going to punish this hacker by taking away her account then WHY NOT just give Jenna back her stuff!!!!??? It's NOT like they can't see who it belongs to..so no skin off their back. They'd punish and get rid off a bad person while keeping a loyal customer. Seems to me they deserve their D- rating! I'm SO disappointed in them right now!

CrystalsJoy said...

Stardoll does realize that these items are are all fake, really just pixels....so giving them back to their rightful owners no matter who they belong to should not be a big deal as long as their is a SB history showing who the thief was and who it originally belonged to???? Stardoll get it together!!! Otherwise we WILL, one by one stop giving you "OUR" money! Why would we pay for such incompetence, you might want to take this into consideration Stardoll!

Anonymous said...

Stardoll is responsible for this mess because they created an environment where people trust them enough to spend their money on a game. Their game, that that they created!!! Now, if they implemented the proper security measures required in order to prevent account theft and lost/stolen items then none of this would be a problem. If people are getting hacked left and right what does this tell you? Not everyone who has been hacked has given out their passwords or clicked on "links." It means Stardoll isn't a safe site to put your trust into because they fail to provide security for the items in which we pay for with REAL MONEY! They're acting like we play this game with Monopoly money and that we as the consumer should be ignored. These people are making me so mad!!! I would love to see you Jenna, slap them with a law suit. If you at least could seek a free consultation you would at least know where you stand on this matter. And you would probably end up with a large payout for their stupidity. Stardoll would finally be a safer place to throw our money at. But right now I am really feeling uneasy and pretty frustrated at this money grubbing, greedy, incompetent, selfish company named Stardoll. If this were an adult game? There is no way in hell they wouldn't have been sued about fifty times by now. These pathetic security issues that we are having to experience wouldn't even be an issue! And karma is going to kick that stupid girl's ass for causing such a ruckus, just watch, if you're reading this, just watch. You think you are invincible? Nothing goes unnoticed, everyone always pays. You think you're invincible because you can hack people behind your stupid computer, just watch. You will get yours and you will know why it's happening when it happens. Just like Stardoll will get theirs in the long run as well. If they aren't already suffering bad karma from running such a seedy company.

iloveanimals28 said...

This is ridicullous! Stardoll should be able to give everything back!

But maybe they think people will fake getting hacked for rares? :/ I don't want to spend money here anymore!

phoebe/lemy100 said...

I'M WITH YOU JENNA!
Stardoll should be serious about this!

Mojonik said...

Stardoll's the most selfish website ever. That's why Im not a superstar anymore :/

Jaina said...

Can't understand what stardoll is doing with you! To all the bloggers: Help and post about!

Nalco said...

What cost them to put everything that was stolen? Honestly!

Iovanca said...

They are able to give your clothes back, but they just don't care. Cally has got a lot of free rare items like 1st season LE

Pip_lover_anin said...

I hope you will get your doll back

lindamissanto said...

I totally agree with Crystalsjoy and iloveanimals28 if I ever get hack and stadorll do nothing i will leave SD for sure.

MayleeStreet said...

Oh, Jenna , I know how does it feel when rare clothes sold in 2sd.
Sometime ago my LE sold to same person in 2sd , but I get 50sd , because she bought those clothes, but I'm still so angry and I sent maybe 10 e-mail to Stardoll, BUT NO I didn't got my LE back.

natasha-rox286 said...

OH MY GOSH

Rab92 said...

WTF! That Is Ridiculous.

Stardoll Has To Understand That You Wouldn`t Give Out Your Password, As You Know How All Those Spams Work & You Don`t Fall For Any Of Them!
& That You Are Probebly The Most Reliable Member On Stardoll, Who Actually Buys SS Membership All The Time.... But What Do You Get In Return? NOTHING!
Typical Stardoll.

Rab92.

Anonymous said...

I recently was searching online and on the stardoll network site i found the stardoll vice president of sales information.. along with his skype username.. i have an idea that EVERY stardoll user around should send him a message saying to give Jennas (emorox4eva) stuff back.. i for one am doing it now.. whos with me?!?

CHRIS YATES
Vice President of Sales
Email: yates@stardoll.com
Skype: cyates11

superstar4eva12 said...

http://operationstardollfightback.blogspot.com/

Jenna, we will help you get your things back! We will spread the word about the need for Stardoll to improve their game! We will do this for every person who has spent money on Stardoll and has been hacked without giving out their password!

Its time we got treated with respect on Stardoll, we keep Stardoll alive with our money, so its time to get what we pay for!

If anyone wishes to help by promoting, making banners/ layouts etc, your more than welcome! We need all the help we can get!

WE ARE ALL IN THIS TOGETHER!

Hannah (iluvmumble333) said...

<3 you jenna

MeReDiTh said...

wow, can't believe it! All Stardoll seems to care about is taking money from there loyal users and then say they can do nothing about it, I will be glad to help.

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